{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Error thrown while activating Power Monitoring Expert license "Request includes activation IDs for a parent license and an update license that cannot be processed together in a single request"

Issue:
When attempting to activate a Power Monitoring Expert license using the Floating License Manager, there is an error thrown indicating "Request includes activation IDs for a parent license and an update license that cannot be processed together in a single request"

Product Line:
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.0

Environment:
Power Monitoring Expert Software Configuration

Cause:
This is a screen capture of the error that will be seen:

License Request File denied

This is because the Activation IDs included in the license request contain an activation ID for the PME base license as well as for a Segment Edition (Buildings, Data Center, and HealthCare) Cross Grade license.

Resolution:
This is an example of two activation IDs that will be included in the Entitlement Certificate that can cause this error:

Activation ID: A-LN26-####-####
Description: PME-STD Base

Activation ID: A-4B8L-####-####
Description: DC Base Cross Grade

When trying to license a Segment Edition, we only require the Segment ID. In order to resolve this error, license the activation IDs again without including the PME-STD Base activation ID.

Schneider Electric Vietnam

Explore more
Product:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Product: