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Potential issue:
An issue is present in the park due to a bad association between the Firmware and the Hardware.
Impacted ATV-IMC date codes are between 1537 - 1606.
The bad association is:
SoMachine V3.1
Old Firmware (Firmware =< to V1.1.2.13.) – New Hardware Date code > 1536
SoMachine V4.x
Old Firmware (Firmware =< to V4.0.1.13.) – New Hardware Date code > 1536
Behaviour of the card in case of bad Association
- The Card works without issue ( But we cannot guarantee the behaviour in the time)
- The card is in Error immediately after Run state.
Led Err are on.
No connection possible with SoMachine.
Cards impacted:
A list of serial number is joined in order to detect easily the cards impacted. See attachment for detailed list.
This list provides:
- The Serial Number accessible on the Card.
- The Serial number accessible on the Box
Action recommended
- Ask for a replacement of the card by a new one, this exchange MUST done with the information:
-"Exchange for bad Firmware association"
-In the documents associated with the return.
An issue is present in the park due to a bad association between the Firmware and the Hardware.
Impacted ATV-IMC date codes are between 1537 - 1606.
The bad association is:
SoMachine V3.1
Old Firmware (Firmware =< to V1.1.2.13.) – New Hardware Date code > 1536
SoMachine V4.x
Old Firmware (Firmware =< to V4.0.1.13.) – New Hardware Date code > 1536
Behaviour of the card in case of bad Association
- The Card works without issue ( But we cannot guarantee the behaviour in the time)
- The card is in Error immediately after Run state.
Led Err are on.
No connection possible with SoMachine.
Cards impacted:
A list of serial number is joined in order to detect easily the cards impacted. See attachment for detailed list.
This list provides:
- The Serial Number accessible on the Card.
- The Serial number accessible on the Box
Action recommended
- Ask for a replacement of the card by a new one, this exchange MUST done with the information:
-"Exchange for bad Firmware association"
-In the documents associated with the return.
Released for: Schneider Electric Vietnam
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