You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Web Gate is unable to launch and there is an error stating that the Side-by-Side configuration is incorrect.
Product Line:
Vijeo Designer (all versions)
Resolution:
When there is an error in Web Gate that states your Side-By-Side configuration is incorrect and the runtime cannot start, this means the Microsoft Visual Studio C++ redistributable package has not been installed properly. In order to resolve this problem, you will need to install the Pre-requisite files for the Web Gate Client files. Please contact Technical Support @ 1-888-266-8705 or customer.service@schneider-electric.com to obtain the correct version of the Microsoft Visual Studio C++ redistributable package or please find the files as attached in the zip file below.
Web Gate is unable to launch and there is an error stating that the Side-by-Side configuration is incorrect.
Product Line:
Vijeo Designer (all versions)
Resolution:
When there is an error in Web Gate that states your Side-By-Side configuration is incorrect and the runtime cannot start, this means the Microsoft Visual Studio C++ redistributable package has not been installed properly. In order to resolve this problem, you will need to install the Pre-requisite files for the Web Gate Client files. Please contact Technical Support @ 1-888-266-8705 or customer.service@schneider-electric.com to obtain the correct version of the Microsoft Visual Studio C++ redistributable package or please find the files as attached in the zip file below.
Released for: Schneider Electric Vietnam
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales enquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.
