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Issue
Customer was expecting a software update disk but did not get one.
Product line
Unity Pro, Control Expert, SoMachine, Vijeo Designer
Resolution
Software updates are available on our Priority Support portal. Your company site must have a contract that is current and you must be authorized on the contract to gain access to the portal.
If an update is released and there is media associated with it, the media will be shipped to the registered user on the contract.
You can find the name of the registered user contact from the portal.
For assistance with your contract, you can seek help at industryprioritysupportnews@schneider-electric.com
888-266-8705, option #4
Your Priority Support Portal access: https://secommunities.force.com/partners/Menu/Login
Customer was expecting a software update disk but did not get one.
Product line
Unity Pro, Control Expert, SoMachine, Vijeo Designer
Resolution
Software updates are available on our Priority Support portal. Your company site must have a contract that is current and you must be authorized on the contract to gain access to the portal.
If an update is released and there is media associated with it, the media will be shipped to the registered user on the contract.
You can find the name of the registered user contact from the portal.
For assistance with your contract, you can seek help at industryprioritysupportnews@schneider-electric.com
888-266-8705, option #4
Your Priority Support Portal access: https://secommunities.force.com/partners/Menu/Login
Released for:Schneider Electric Vietnam
