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PowerChute support with USB or Serial communication - Supported APC UPS Models

Article available in these languages: Spanish

Issue:
When manually selecting an APC UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation, multiple categories must be considered.

Product Line:

PowerChute Serial Shutdown v1.0 and higher
PowerChute Business Edition version 9.5 and higher

Environment:
All supported operating systems are connected to Smart-UPS, Easy UPS On-Line, or Back-UPS.
NOTE: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition.

See a list of supported UPS below.


Cause:
To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS or Back-UPS

Resolution:
In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPSs with model prefixes (e.g., SMT, SMX, SMC, SU, etc.) or run auto-detect of UPS on a Windows OS.

Depending on your UPS model, the model and serial numbers are printed on the barcode label at the back or bottom of the UPS. Some rack-mount Smart-UPS have the barcode label behind the front bezel.

BAR CODE STICKER
All supported Smart-UPS UPS models are categorized into two types:
  • Type A - Smart-UPS and Easy-UPS with prefix (Smart-UPS models) SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL; (Easy-UPS models) SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)
  • Type B - Smart-UPS excluding UPS models with prefix SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, UX, and SRTL
Supported Smart-UPS and Easy-UPS models are
Type A UPSType B UPS
SMTSU
SMXSUA (including C500J)
SURTDSURT
SRTSURTA
SMTLSC
SCLSUM
SMCSRV Models: (3kVA & below)
SRTLUX
SRC models:
  • SRC2KUXI
  • SRC3KUXI
  • SRC3KUXIX709
Any SRC model, excluding those listed under Type A.

NOTE: A Back-UPS model is neither Type-A nor Type-B. In the installer dropdown list, select Back-UPS.
Supported Back-UPS models are
BVBVX-LI BVKBE/BNBKBX/BNBRBGM.


For more information on Smart-UPS models, see https://www.se.com/ww/en/product-range/61915-smartups/?parent-subcategory-id=8020
For more information on Easy UPS On-Line models, see https://www.se.com/ww/en/product-range/65668-easy-ups-1-ph-online/?parent-subcategory-id=8020.
For more information on Back-UPS models, see https://www.se.com/ww/en/product-subcategory/8010-home-office-electronics/?filter=business-3-critical-power-cooling-and-racks

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