Issue
The HMI is locked out after attempting to login with an incorrect password too many times.
Product Line
Vijeo Designer (all versions)
Environment
HMI Configuration Software, Physical HMI
Resolution
The Password Management feature in Vijeo Designer provides the ability to lock out the user after too many failed attempts. If the user ever gets locked out, the application must be redownloaded to the HMI over USB Memory Stick (via the File System Download Method). If the Download security and the USB Media Install was activated in the application, the HMI must be sent in to have the firmware flashed at the repair center via https://www.schneiderelectricrepair.com/
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for: Schneider Electric Vietnam
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