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Issue
When running UMAC in a Virtual Machine, UMAC may appears with a blank screen.
Product Line
Unity M580 Application Converter
Cause
The most likely cause is that the Virtual Machine cannot utilize GPU hardware of the PC to render the user interface.
This occurs in VMware Player and Workstation older than v16.
Resolution
In VM Settings, untick the "Accelerate 3D Graphics" checkbox to turn it off.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
When running UMAC in a Virtual Machine, UMAC may appears with a blank screen.
Product Line
Unity M580 Application Converter
Cause
The most likely cause is that the Virtual Machine cannot utilize GPU hardware of the PC to render the user interface.
This occurs in VMware Player and Workstation older than v16.
Resolution
In VM Settings, untick the "Accelerate 3D Graphics" checkbox to turn it off.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for:Schneider Electric Vietnam
