You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Smartlink and PowerTag Link can only be upgraded with EcoStruxure Power Commission (EPC).
Avoid to upgrade Smartlink or PowerTag Link gateway through a network configuration using routers. The Firmware upgrade process may fail if you are using this configuration.
Best architecture to upgrade your Smartlink SI-D, SI-B or PowerTag Link is to be connected in Ethernet point to point.
If you cannot be connected in point to point, ensure you have only one Ethernet Switch between your Smartlink / PowerTag Link and EPC.
Avoid to upgrade Smartlink or PowerTag Link gateway through a network configuration using routers. The Firmware upgrade process may fail if you are using this configuration.
Best architecture to upgrade your Smartlink SI-D, SI-B or PowerTag Link is to be connected in Ethernet point to point.
If you cannot be connected in point to point, ensure you have only one Ethernet Switch between your Smartlink / PowerTag Link and EPC.