You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue
A "Load Runtime Operation Failed" message appears when I launch Vijeo Designer Runtime on a Windows PC or iPC. How do I recover from this situation?
Product Line
Vijeo Designer Generic PC Runtime for Windows (part number VJDSNRTSPC)
Environment
HMI Runtime application on Windows 7 or Windows 10
Cause
When this is seen, it could mean that an improper Windows power-down may have occurred that has corrupted the installation or Windows registry for Vijeo Designer Runtime.
A re-installation of Vijeo Designer Runtime will need to be performed. See below.
Resolution
First, run the Vijeo Designer Registration Wizard to see if it shows the Reference and Serial Number.
If it does, then a reinstall should fix the issue and you will not have to re-register.
The location of the Registration Wizard is:
"C:\Program Files (x86)\Schneider Electric\Vijeo-Designer 6.2\Vijeo-Runtime\Registration\RegistrationWizard.exe"
If it doesn't have a Serial Number, then you will need to find your original serial number which came with the original purchase to re-register the product
1) If you do not have the original project file for Vijeo Designer Configuration software (typically exported as .VDZ extension file), back up the folder "C:\Program Files (x86)\Schneider Electric\Vijeo-Designer 6.2\Vijeo-Runtime\Public\Projects\"
2) Find out the version of Vijeo Designer by right-clicking on "C:\Program Files (x86)\Schneider Electric\Vijeo-Designer 6.2\Vijeo-Runtime\Public\Bin\Koohi.exe"
3) Go Properties, then the "Details Tab"
4) Observe the File Version.
5) Re-install Vijeo Designer Runtime of the same version (call Schneider Electric Support if you need help obtaining the version required)
6) Move the backup files from Step 1 back to the same place (or open and download the (.VDZ) project from Vijeo Designer Configuration software).
7) Run Vijeo Designer Runtime
A "Load Runtime Operation Failed" message appears when I launch Vijeo Designer Runtime on a Windows PC or iPC. How do I recover from this situation?
Product Line
Vijeo Designer Generic PC Runtime for Windows (part number VJDSNRTSPC)
Environment
HMI Runtime application on Windows 7 or Windows 10
Cause
When this is seen, it could mean that an improper Windows power-down may have occurred that has corrupted the installation or Windows registry for Vijeo Designer Runtime.
A re-installation of Vijeo Designer Runtime will need to be performed. See below.
Resolution
First, run the Vijeo Designer Registration Wizard to see if it shows the Reference and Serial Number.
If it does, then a reinstall should fix the issue and you will not have to re-register.
The location of the Registration Wizard is:
"C:\Program Files (x86)\Schneider Electric\Vijeo-Designer 6.2\Vijeo-Runtime\Registration\RegistrationWizard.exe"
If it doesn't have a Serial Number, then you will need to find your original serial number which came with the original purchase to re-register the product
1) If you do not have the original project file for Vijeo Designer Configuration software (typically exported as .VDZ extension file), back up the folder "C:\Program Files (x86)\Schneider Electric\Vijeo-Designer 6.2\Vijeo-Runtime\Public\Projects\"
2) Find out the version of Vijeo Designer by right-clicking on "C:\Program Files (x86)\Schneider Electric\Vijeo-Designer 6.2\Vijeo-Runtime\Public\Bin\Koohi.exe"
3) Go Properties, then the "Details Tab"
4) Observe the File Version.
5) Re-install Vijeo Designer Runtime of the same version (call Schneider Electric Support if you need help obtaining the version required)
6) Move the backup files from Step 1 back to the same place (or open and download the (.VDZ) project from Vijeo Designer Configuration software).
7) Run Vijeo Designer Runtime
Released for:Schneider Electric Vietnam
