{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Power Monitoring Expert v2020: Installation got struck while installing SE Floating License Manager (FLM)
Issue
While installing PME, it gets struck during installation of SE Floating License Manager (FLM).
Notice in below screen-cap in the installation UI 'Next' button is not enabled.
IMG
Also observed below error in Windows event > Application logs
Faulting application name: MsiExec.exe, version: 5.0.19041.1, time stamp: 0x25d5450e
Faulting module name: ISRT.dll, version: 23.0.0.511, time stamp: 0x5906b3e0
Exception code: 0xc0000005
Fault offset: 0x00095dd2
Faulting process id: 0x37cc
Faulting application start time: 0x01d6dcfc3840fcb3
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: C:\Users\admin\AppData\Local\Temp\{0F08BE00-6415-4AE9-94D5-B21737FD11EA}\ISRT.dll
Report Id: 1557ef67-20f8-4a57-928c-bc256ab096af


Environment
Power Monitoring Expert v9.0 / v2020

Cause
User Account Control (UAC) security policy settings restricting SE FLM installer to halt/struck.

Resolution
> Lower the windows UAC settings as per below screen cap.
IMG1
OR
> If above step didn’t fix the issue then install 3rd party WinZip/WinRar application and see if it fixes the issue.

Schneider Electric Vietnam

Explore more
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: