You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
This means that the connection between Smartlink EL B product and the Cloud is not operating with 3 possible reasons:
1. The connection between Smartlink ELEC and ADSL box is not good
2. ADSL box is down
3. Cloud server is down