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Phenomenon: When sending setting to a new P30 relay through Easergy Studio, the password is always incorrect.
Please check if the version of Easergy Studio is lower than 9.3.6 or not, if yes, please try to download and install the latest version of Easergy Studio from Schneider website.
Because there is one possible reason that the new P30 relay is equipped with the latest cybersecurity function, and only the newer version of Easergy Studio(>=9.3.6) is compatible with the latest cybersecurity function of new P30 relay.