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The following error gets returned when trying to install a newer version of Control Expert on top of an older version.
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action UP_TopologyManager_Service_Check script error -2146828275, Microsoft VBScript runtime error: Type mismatch: 'Session.Property' Line 25, Column 2,
To resolve the issue,
- Open the folder named 'C:\Program Files (x86)\Schneider Electric'
- Delete the folder for the old version of Control Expert.
- If the folder cannot be deleted, resolve the trusted access rights issue and retry.
- If the folder still cannot be deleted, open the Control Expert folder and delete the contents.
- Reboot the PC.
- Mount the installation iso file for the older Control Expert version.
- Run setup as an administrator.
- Select Repair.
- Reboot the PC.
- Mount the installation iso file for the older Control Expert version.
- Run setup as an administrator.
- Select Remove.
- Reboot.
- Install the newer version of Control Expert.
Released for: Schneider Electric Vietnam
