Contact information for Altivar drive and Altistart soft starters in North America.Product Line:
All Altivar and Altistart products, open style or enclosed.Environment:
Programming and/or troubleshooting assistance needed for Altivar/Altistart product.Resolution:
Please contact the Drive Product Supports Group toll free, at 1-888-778-2733.
Select option 2 (Technical) and then option 4 (Drives)
from the menu system.
We can also be contacted via E-mail: Drive.Products.Support@Schneider-Electric.com
Or by chathttps://www.se.com/us/en/work/support/customer-care/contact-schneider-electric.jsp.
Our office is staffed from 8:00am until 8:00pm EDT/EST Monday through Friday
If calling, please call from in front of the drive/starter and be ready to perform programming/troubleshooting, at the time you call. We will need the complete part number/serial number or FO (Factory Order) number for enclosed products. We may need to collect the caller name, company and contact information during the call.
If contacting us via E-mail, it may be up to 24 hours before you receive a reply.