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Who do I contact for programming or troubleshooting assistance for Altivar drive and Altistart soft starters?

Published date: 10 February 2020

Issue:
Contact information for Altivar drive and Altistart soft starters in North America?

Product Line:
All Altivar and Altistart products, open style or enclosed.

Environment:
All

Reason:
Programming and/or troubleshooting assistance needed for Altivar/Altistart product.

Resolution:
Please contact the Drive Product Supports Group toll free, at 1-888-778-2733.  Select option 2 (Technical) and then option 4 (Drives) from the menu system.  

We can also be contacted via E-mail: Drive.Products.Support@Schneider-Electric.com
Or by chat
https://www.se.com/us/en/work/support/customer-care/contact-schneider-electric.jsp.  

Our office is staffed from 8:00am until 8:00pm EDT/EST Monday through Friday.

If calling, please call from in front of the drive/starter and be ready to perform programming/troubleshooting, at the time you call.  We will need the complete part number/serial number or FO (Factory Order) number for enclosed products.  We may need to collect the caller name, company and contact information during the call. 

If contacting us via E-mail, it may be up to 24 hours before you receive a reply.

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