Issue:
Unable to download to a HMIGTO HMI. Error is "Incompatible version of Runtime".
Product Line:
HMI, Magelis
Cause:
You may have a HMI unit that is no longer supported by your version of Vijeo Designer. This occurred when Schneider Electric increased the DRAM memory of the HMIGTO to support Vijeo XD. The chips were upgraded to 256 MB (128 MB usable for Vijeo Designer).
Resolution:
Check the date of manufacturing sticker on the HMI unit. If it starts with 16 or greater, then this is the newer design with increased memory.
Check your version of Vijeo Designer. It needs to be version V6.2 SP4.1 or higher.
If you have an older version of Vijeo Designer you must update it.
Schneider Electric's software download center can be accessed at https://www.se.com/us/en/download/
NOTE: If your issue persists, please reach out to us at Technical Support:
https://www.se.com/us/en/work/support/customer-care/brand-selection/
Unable to download to a HMIGTO HMI. Error is "Incompatible version of Runtime".
Product Line:
HMI, Magelis
Cause:
You may have a HMI unit that is no longer supported by your version of Vijeo Designer. This occurred when Schneider Electric increased the DRAM memory of the HMIGTO to support Vijeo XD. The chips were upgraded to 256 MB (128 MB usable for Vijeo Designer).
Resolution:
Check the date of manufacturing sticker on the HMI unit. If it starts with 16 or greater, then this is the newer design with increased memory.
Check your version of Vijeo Designer. It needs to be version V6.2 SP4.1 or higher.
If you have an older version of Vijeo Designer you must update it.
Schneider Electric's software download center can be accessed at https://www.se.com/us/en/download/
NOTE: If your issue persists, please reach out to us at Technical Support:
https://www.se.com/us/en/work/support/customer-care/brand-selection/
Gepubliceerd voor: Schneider Electric Belgium
Hulp nodig?
Selecteer zelf het juiste product
Vind snel en eenvoudig de juiste producten en toebehoren voor uw toepassingen.
Offerte aanvragen
Dien uw aanvraag online in en een expert zal contact met u opnemen.
Verkooppunten
Vind eenvoudig de dichtstbijzijnde distributeur van Schneider Electric op uw locatie.
Help Center
Vind de antwoorden die u nodig heeft via bladeren door veelgestelde vragen over onderwerpen.
