No serial communications on SUA Smart-UPS after connecting USB Cable
Issue:
No serial communications on SUA Smart-UPS after connecting USB Cable
Product Line:
Smart-UPS
Environment:
All SUA models, All Serial Numbers
Cause:
The communications buss on an SUA Smart-UPS such as an SUA1000 is only capable of either serial or USB communications. Once USB has been used, the UPS will continue to use that communications mode until the customer brain-dead the UPS.
Resolution:
To "Brain-Dead" a Smart-UPS and reset serial communications capability, power down any load attached and disconnect it. Next, turn the Smart-UPS off and unplug it. Now hold the off button in for 5 to 10 seconds until you hear the unit click and the sensitivity LED in the back of the UPS goes out. The UPS can now be reconnected and turned on and serial communications should work.
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.