- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)

WARNING: This process requires a reboot of the appliance.  The appliance will not collect any data from devices, including alarms that may occur, until the system comes back up after the reboot.  If multiple users use the system, you may want to notify them that the system will be rebooted in order to perform the steps listed below.

Password Reset Procedure for Administrator credentials used to access the Web Interface or Desktop Client:

1. For physical appliances connect a keyboard and monitor to the appliance.  For virtual appliance connect to the console.

2. Reboot the DCE server by power cycling the physical appliance or virtual appliance.

3. If your Data Center Expert Server was deployed on a version prior to 7.8.0, login within 5 minutes of the reboot with the following credentials:

Username: apcreset

Password: apc

If your Data Center Expert Server was deployed on version 7.8.0 or newer, login within 5 minutes of the reboot with the following credentials:
Username: apcreset
Password: Password set on first deployment during IP configuration.

4. Follow the instructions when prompted to reset the apc admin user to factory defaults (apc/apc).

NOTE: This will not reset the whole appliance to defaults, only the username and password for the default admin user.

5. Log into the desktop client with apc as the username and password.

6. Within the System menu select Users and Device Group Access.  Select the apc user and select Edit to change the password.

NOTE: Please note that the apcreset password you set will be the ONLY recovery option in the event of lost or forgotten credentials.  Password requirements are 8 characters, one upper, one lower, one number, one special character. A clean deployment and backup restore may be needed if the apcreset password is unknown.  If you experience any issues during this process, reach out to your local technical support team.