Schneider Electric's Technical Support Policy for versions of PowerChute Software

Issue:
What is Schneider Electric PowerChute software support policy?

Product Lines:
PowerChute Network Shutdown (PCNS),
PowerChute Serial Shutdown (PCSS),
PowerChute Business Edition (PCBE),
PowerChute Personal Edition (PCPE),
PowerChute Plus (PC+)

Environment:
All supported OS

Cause:
Informational

Solution:
When new versions of PowerChute are released, Schneider Electric will continue to provide full technical support to customers for the previous version for a minimum of 1 year after the new version is released. In practice, Schneider Electric typically goes far beyond this stated commitment, but this 1-year policy is stated here so customers may take it into account for planning purposes.

• The current shipping version of PowerChute Network Shutdown is 5.2 It was released in April 2025
• PowerChute Business Edition has been discontinued, and support has ended.
• PowerChute Personal Edition has been discontinued, and support will end January 2026.
• The current shipping version of PowerChute Serial Shutdown is version 1.4. It was released in November 2025.
• PowerChute Plus was discontinued in March 2007, and support has ended.

Released for: Schneider Electric Canada