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What can cause the 4-20mA signal to latch at 20mA on the ATV61 or Eflex drives?

Resolution:
A voltage surge or spike on the mA input exceeding 7.9 V on this input will cause the analog input to jump to 20 mA and to stay there until power is cycled.
If the voltage surge/spike can't be eliminated by proper cable routing and shielding, or through the use of an isolator you can install a 6.8 V zener diode (available at most electronic stores) to prevent the excess voltage from reaching the AI2 input.
Put the cathode end (marked with a line) on the AI2 input, and the other end on the COM terminal.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

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