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What is the minimum Vijeo Designer version which will program the HMISTU series?

Issue:
Unable to download to my brand new HMISTU855 or HMISTU655 with Vijeo Designer

Product Line:
HMISTU Series, HMISTU655, HMISTU855, HMIS5T

Resolution:

For HMIS5T rear modules with PV:15, RL<any>, SV:8.1, we must use Vijeo Designer v6.3 Service Pack 1 or greater.
NOTE: For users of SoMachine v4.3, please contact Tech Support to obtain Vijeo Designer v6.2 SP8 HF26 (Build 6.2.8.4083_6.2.8.4082)

For HMIS5T rear modules with PV:09 RL.16 SV:6.0 up to and including PV:<any>, RL:<any> SV:8.0, we must use Vijeo Designer 6.2 SP7 or greater.

For any PV, RL, SV numbers that are older we can use Vijeo Designer 6.2 SP6 or older. The minimum version is Vijeo Designer 5.1 SP2.


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