Issue:

Customer would like to know how to deactivate nodes or suppress “Communication Error” alerts for devices that are known to be deactivated or have known issues.

Product Line:

Power Monitoring Expert 9.0

Power Monitoring Expert 2020

Power Monitoring Expert 2021

Power Monitoring Expert 2022

Power Monitoring Expert 2023

Power Monitoring Expert 2024

Cause:

Environment:

Vista showing "Communication error" in Vista

Resolution:

Log into ION Enterprise Vista and click on "Options". Here is two options:

1.  User can "Uncheck" the "Alert on Comm errors for Disabled Devices" which will not give "Communication error" for deactivated devices.
2.  User can "Uncheck" the "Alert on Comm Errors" which will deactivate the "Communication error" for all devices.

Recommendation:

If you are using an older version of PME, consider upgrading to the latest version for improved protocol support and security. For assistance with integration or upgrades, contact Schneider Electric Technical Support at: pmo-psup@se.com

Released for: Schneider Electric Canada