Firmware upgrade can delete persistent modules.
Issue
A firmware upgrade is done, which causes a loss of functionality.
Master reset functionality is one example.
Product Line
ION7600/7500
Environment
Firmware Upgrade
Cause
A firmware upgrade is done without restoring the meters framework, which causes the persistent modules to not be fully restored.
If a custom framework is downloaded after a firmware upgrade, and that framework does not have the persistent modules then some of the functions will be missing.
Resolution
Without restoring the framework, restore persistent modules after firmware upgrade is complete by linking the modules together by hand.
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.