Troubleshooting revealed a problem with equipment connected to the drive product, but not with the drive product itself.
Issue:
When the customer was troubleshooting, it revealed a problem with equipment connected to the drive product, but not with the drive product itself.
Product Line:
All drive products
Environment:
All drive products All models, All serial numbers.
Cause:
Customer has called with a troubleshooting request for a drive product. After troubleshooting, we have determined that the problem is not with the drive product but elsewhere within the system.
Resolution:
Advised customer that the drive product is functioning properly, Suggest they troubleshoot their equipment connected to the drive.
Released for: Schneider Electric Canada
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