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Issue
Default IP address and login credentials to the webpage and FTP server for PM5000 series meters, and steps to reset administrative password if lost.
Product Line
PM5000 Series
Environment
Web server and meter front panel.
Resolution
Default Network Settings
IP Address: 169.254.0.10
Subnet Mask: 255.255.0.0
Explanation
The PM5000 series meters have different default login credentials depending on the firmware version and meter model.
Legacy firmware refers to older versions (v2.9.9 and earlier for most models).
New firmware refers to versions v4.0.0 and above (or equivalent for other models).
Use the table below to identify which credentials apply to your meter.
How to Check Firmware Version
On the meter display:
Navigate to Maint > Diag > Info to view the firmware version.
Default Login Credentials by Firmware Version
Meter Models
| Firmware Type & Models | Username | Password | Notes |
| Legacy (≤ v2.9.9 / v3.2.9) | user1 | pass1 | Web Master account |
| Legacy (≤ v2.9.9 / v3.2.9) | user2 | pass2 | Product Master account |
| Legacy (≤ v2.9.9 / v3.2.9) | — | 0000 | Display passcode |
| New (≥ v4.0.0 / v6.0.0) | Administrator | MAC address (uppercase, no colons) | Example: 00:80:f4:02:14:38 → 0080F4021438; Mandatory password change |
| New (≥ v4.0.0 / v6.0.0) | Guest | Powerlogic@1 | Recommended to change immediately |
Password Policy
Minimum length: 8–16 characters.
Must include:
- At least 1 uppercase letter
- At least 1 number
- At least 1 special character
Session timeout: 10 minutes.
Lockout after 5 failed attempts (2-minute lock).
HTTPS enabled by default for new firmware.
FTP disabled by default (can enable via display or webpages).
Password Reset (if lost)
1. Go to the meter front panel.
2. Navigate to Maint > Reset > User Acc Resets.
3. Enter passcode (default: 0).
4. Confirm reset.
Note: This deletes all customizations and data.
References:
- 2025 User Guide (Pages 55–69)
- FA291653 for user groups
Released for: Schneider Electric Canada
