PM5000 Series Default IP Address, User Account Login Credentials, and Administrative Login for Webpages and Password Reset

Issue

Default IP address and login credentials to the webpage and FTP server for PM5000 series meters, and steps to reset administrative password if lost.

Product Line

PM5000 Series

Environment

Web server and meter front panel.

Resolution

Default Network Settings

IP Address: 169.254.0.10
Subnet Mask: 255.255.0.0

Explanation

The PM5000 series meters have different default login credentials depending on the firmware version and meter model.

Legacy firmware refers to older versions (v2.9.9 and earlier for most models).
New firmware refers to versions v4.0.0 and above (or equivalent for other models).
Use the table below to identify which credentials apply to your meter.

How to Check Firmware Version

On the meter display:
Navigate to Maint > Diag > Info to view the firmware version.

Default Login Credentials by Firmware Version

Password Policy

Minimum length: 8–16 characters.
Must include:
- At least 1 uppercase letter
- At least 1 number
- At least 1 special character
Session timeout: 10 minutes.
Lockout after 5 failed attempts (2-minute lock).
HTTPS enabled by default for new firmware.
FTP disabled by default (can enable via display or webpages).

Password Reset (if lost)

1. Go to the meter front panel.
2. Navigate to Maint > Reset > User Acc Resets.
3. Enter passcode (default: 0).
4. Confirm reset.
Note: This deletes all customizations and data.

References:

• 2025 User Guide (Pages 55–69)
• FA291653 for user groups

Released for: Schneider Electric Canada