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Modbus devices connected to EtherGate gateway show 65535 or 0 in ION Setup

Issue
A Modbus device is connected to ION Setup through an EtherGate gateway connection. Communications are established, but the meter menus are only displaying "65535" or "0" values, which correspond to an empty Modbus register.

ION Setup
Communications are established with the Modbus meter

ION Setup
Values in ION Setup menus display either 65535 or 0

ION Setup
Serial settings of gateway are set to EtherGate protocol

Product Line
Ethergate ION meters
Modbus meters

Environment
ION Setup v3.0

Cause
The IP port for the gateway is incorrectly set to 502. An EtherGate connection communicates through IP ports 780X, where X corresponds to the appropriate com port of the gateway.

ION Setup
IP Port of EtherGate gateway set to 502

Resolution
Set the IP Port of the gateway to 780X, where X is the EtherGate com port.

ION Setup
Port changed to 7802, which corresponds to the EtherGate over Com 2

ION Setup
ION Setup menu displays meaningful values

Released for: Schneider Electric Canada
Explore more
Range:
ION6200
ION7550/ION7650
Users group

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Explore more
Range:
ION6200
ION7550/ION7650
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