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What is the reason for SoMachine V3.1 installation error message: "unable to find pinapp.bat file"?

SoMachine, Unity and SoMove use partially the same DTMs.
  • In this customer case, this error message appears as SoMove V2.1 was previously installed
As Work-around
  1. Uninstall all programs which use the same DTMs with SoMachine (ex. SoMove)
  2. Install SoMachine V3.1 (with all Patches/Add-ONs in the correct order)
  3. If needed, install SoMachine V4.1
  4. Install SoMove
Status
  • No plan to solve this incompatibility, work-around must be used.

Schneider Electric Canada

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