How can we help you today?

Why is the Magelis freezing when frequently saving data or alarm log files?

Issue:
Why is the Magelis freezing when frequently saving data or alarm log files on the CF/SD/USB flash drive?

Product Line:
XBTGC/GH/GK/GT, HMIGTO/GTU/SCU/STO/STU, Smart, Compact, Flex iPCs, Panel PC, Box PC

Cause:
It is a known issue that Vijeo Designer Runtime (v6.2) file system encounters a performance barrier when folders contains too many files. Empirically, when the number of files exceeds 60 files, performance degrades when writing to storage.  Multiple small files performs worse than a few large files. This is a limitation of the Runtime engine.

Resolution:
The work around would be to reduce the frequency of the "Save to File" feature and periodically backup the csv file.  Then retrieve the log files using Data Manager and delete it off of the CF/SD/USB stick.

Schneider Electric Canada

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:

Need help?

Need help?

Product Selector

Product Selector

Quickly and easily find the right products and accessories for your applications.

Get a Quote

Get a Quote

Start your sales inquiry online and en expert will connect with you.

Where to buy?

Where to buy?

Easily find the nearest Schneider Electric distributor in your location.

Help Center

Help Center

Find support resources for all your needs, in one place.

  • Help and Contact Center
  • Contact Sales
  • Find our Offices
  • Where to Buy
  • Careers
  • Company Profile
  • Investors
  • Newsroom
  • Report a Misconduct
  • Product Documentation
  • Product Selectors
  • Software and Firmware
  • Product Substitution and Replacement
  • Blog
  • Events
  • Schneider Electric Community
  • Sustainability
  • Legal Information
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings