Why is the subscription report says successful when sent to the printer but nothing prints?
Issue
Unable to print subscription reports from PME/Web Applications/Reports even when PME indicates the print job was successful.
Reports print correctly only when first saved to the desktop.
Product Line
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024
Environment
Power Monitoring Expert
Printing Reports
Cause
The installed printer does not support printing subscription report PDFs generated by PME/Web Applications/Reports.
Resolution
To print subscription reports directly from PME, a TRUE PDF printer must be installed
The printer specifications needs to include PDF under the Page Description Languages as shown below.
Page Description Languages (PDL)
PCL® 5c, PCL® 6, PDF direct, PostScript 3 compatible
Recommendation
If you are using an older version of PME, consider upgrading to the latest version for improved protocol support and security. For assistance with integration or upgrades, contact Schneider Electric Technical Support at: pmo-psup@se.com
Released for: Schneider Electric Canada
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