Issue:
Customer is having trouble turning their 30A disconnect switch ON. When their switch is rotated clockwise, the switch does not make, or there is no continuity.
Product Line:
GS1DDU3
GS1DU3
LK3DU3
IEC UL98 Disconnect Switches - GIC Product
Environment:
Ut:S Product
Cause:
Product Characteristics
Resolution:
These switches have 3 positions - TEST, OFF, ON. The TEST marking on the handle is only available on the older devices or devices in which the test marking was specified (a majority of our handles do not have this marking). Often times, the issue is that the customer is inadvertently turning the handle from the TEST to the OFF position. This can be confirmed by having the Customer turn the switch further in the clockwise direction. There is a fair amount of mechanical resistance to this additional turn, so some force may be required. For a detailed explanation of what is happening during installation, see the attached file.
Customer is having trouble turning their 30A disconnect switch ON. When their switch is rotated clockwise, the switch does not make, or there is no continuity.
Product Line:
GS1DDU3
GS1DU3
LK3DU3
IEC UL98 Disconnect Switches - GIC Product
Environment:
Ut:S Product
Cause:
Product Characteristics
Resolution:
These switches have 3 positions - TEST, OFF, ON. The TEST marking on the handle is only available on the older devices or devices in which the test marking was specified (a majority of our handles do not have this marking). Often times, the issue is that the customer is inadvertently turning the handle from the TEST to the OFF position. This can be confirmed by having the Customer turn the switch further in the clockwise direction. There is a fair amount of mechanical resistance to this additional turn, so some force may be required. For a detailed explanation of what is happening during installation, see the attached file.
Released for: Schneider Electric Canada
