How can we help you today?

How to diagnostic the ERIO drop when the CRA drop can't be connected

After power on the ERIO drop, but the CRA drop can't be connected as "RUN". Sometimes it is the Rotary Switches setting for "Device Name" is mismatched of the configuration in UnityPro.
How to diagnostic it?
1. Mirror the Service port of CRP to the Device Network
2. Capture the trace by Wireshark,
3. Check the CRA sending DHCP discover with "Device Name"
4. Compare the Device Name with the configuration in UnityPro
Please refer to the attached pictures

Schneider Electric Canada

Attachment(s)
2.jpg [260.61 KB]
1.jpg [29.91 KB]
Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:
  • Help and Contact Center
  • Contact Sales
  • Find our Offices
  • Where to Buy
  • Careers
  • Company Profile
  • Investors
  • Newsroom
  • Report a Misconduct
  • Product Documentation
  • Product Selectors
  • Software and Firmware
  • Product Substitution and Replacement
  • Blog
  • Events
  • Schneider Electric Community
  • Sustainability
  • Legal Information
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings