Windows Server 2012 R2 scheduled task fails when "Run Whether User is Logged On or Not" is selected

Issue
When running a scheduled task either manually or on a schedule on a Windows Server 2012 R2, the scheduled task will get stuck on Running if "Run Whether User is Logged On or Not" is selected

Product Line

Power Monitoring Expert 7.2

Power Monitoring Expert 8.x

Power Monitoring Expert 9.x

Power Monitoring Expert 2021

Please Note:

Starting with PME 2022 and all new versions, PME does not support Windows Server 2012 R2

Environment
Windows Server 2012 R2

Cause
Scheduled tasks do not have permission to create the necessary folders to run task.

Resolution
Folders must be created manually using an elevated command prompt.

To open an elevated command prompt:

1. Click Start
2. In the search box, type inthe command
3. Right-click 'Command Prompt' in the search results list
4. Click 'Run as administrator' from the popup menu
5. If you are not an administrator of the computer a dialog box will be shown prompting for the administrator password

Create folders named Desktop in directories C:\Windows\System32\config\systemprofile and C:\Windows\SysWOW64\config\systemprofile\ using the command prompt by running the following commands:
md C:\Windows\System32\config\systemprofile\Desktop and
md C:\Windows\SysWOW64\config\systemprofile\Desktop

Released for: Schneider Electric Canada