What could have cause the error runtime mismatch when downloading to the Magelis HMI with Vijeo Designer?
Issue:
What could have cause the error runtime mismatch when downloading to the Magelis HMI with Vijeo Designer?
Product Line:
Vijeo Designer
Resolution:
The error means that the Vijeo Designer development software version is not equal to the runtime version on the Magelis target. Find out the version of the runtime on the Magelis and upgrade Vijeo Designer to that version or higher.
In the case where you cannot upgrade your Vijeo Designer to a higher version, we can downgrade the HMI's runtime by downloading via USB Memory Stick or SD Card (where applicable). Please see how to do so with this FAQ:
https://www.se.com/ww/en/faqs/FA199001/
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for: Schneider Electric Canada
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