Issue
Customer is using an older version of the ION Setup and has lots of devices in it. He also likes to install the latest version of the ION Setup without losing all the devices he has in his current version.
Product Line
ION Setup 2.x, 3.0.1x
Environment
ION Setup software, Windows OS (Windows Vista, 7, 10, 8.1, Server 2012, 2008)
Cause
Customer likes to use the latest features of the ION Setup without compromising his already saved work in the version he has.
Resolution
If the ION Setup version is 3.0.15xxx or later, the first place to check the latest version of ION Setup is Help>Check for Update…
Clicking "Yes" will open the web site to download the latest ION Setup executable.
Step 1
Starting from version 3.0.15xxx, the ION Setup installer splits the installation files in 2 locations of the Windows Operating System: Program Files and Program Data. Prior to this version, all the installation files existed in the Program Files folder. One way to check the location of the Program Directory and Config Directory is to go to the Tools>Options>Directories location from inside the ION Setup.
Depending on the version of ION Setup, please go to the Program Data or Program Files folder and copy all the .DAT files from under the ION Setup folder. Also, if there is any customization done in the Tables of a meter, please save the corresponding files in the Tables folder (inside the Program Files folder),
Step 2
Uninstall the currently installed ION Setup from Control Panel>Programs and Features
Step 3
Install the latest version, please run the ION Setup installer logged in as the local Administrator. Right-click the installer and select "Run as Administrator".
Step 4
Go to the Tools>Options>Directories location as before and note down the location of the Config directory. Close ION Setup, do not select "Yes" when it asks for saving the current configuration.
Step 5
Please go to the Config directory, as noted in the previous step, and paste the previously saved .DAT files in that location.
Now open the ION Setup again. You should be able to see your previously saved work in the latest ION Setup.
Note
1. The latest ION Setup software, User Guide and Device Configuration Guide can be downloaded from the following web site
https://www.se.com/ww/en/faqs/FA212816/
2. If the OS is Windows 10, 8, 8.1, Windows Server 2008 R2, 2012 2012 R2, one needs to activate the Administrator account first and then start the installation process. Please consult with your IT department regarding the permission and OS-specific steps to enable/activate the local Administrator account.
Customer is using an older version of the ION Setup and has lots of devices in it. He also likes to install the latest version of the ION Setup without losing all the devices he has in his current version.
Product Line
ION Setup 2.x, 3.0.1x
Environment
ION Setup software, Windows OS (Windows Vista, 7, 10, 8.1, Server 2012, 2008)
Cause
Customer likes to use the latest features of the ION Setup without compromising his already saved work in the version he has.
Resolution
If the ION Setup version is 3.0.15xxx or later, the first place to check the latest version of ION Setup is Help>Check for Update…
Clicking "Yes" will open the web site to download the latest ION Setup executable.
Step 1
Starting from version 3.0.15xxx, the ION Setup installer splits the installation files in 2 locations of the Windows Operating System: Program Files and Program Data. Prior to this version, all the installation files existed in the Program Files folder. One way to check the location of the Program Directory and Config Directory is to go to the Tools>Options>Directories location from inside the ION Setup.
Depending on the version of ION Setup, please go to the Program Data or Program Files folder and copy all the .DAT files from under the ION Setup folder. Also, if there is any customization done in the Tables of a meter, please save the corresponding files in the Tables folder (inside the Program Files folder),
Step 2
Uninstall the currently installed ION Setup from Control Panel>Programs and Features
Step 3
Install the latest version, please run the ION Setup installer logged in as the local Administrator. Right-click the installer and select "Run as Administrator".
Step 4
Go to the Tools>Options>Directories location as before and note down the location of the Config directory. Close ION Setup, do not select "Yes" when it asks for saving the current configuration.
Step 5
Please go to the Config directory, as noted in the previous step, and paste the previously saved .DAT files in that location.
Now open the ION Setup again. You should be able to see your previously saved work in the latest ION Setup.
Note
1. The latest ION Setup software, User Guide and Device Configuration Guide can be downloaded from the following web site
https://www.se.com/ww/en/faqs/FA212816/
2. If the OS is Windows 10, 8, 8.1, Windows Server 2008 R2, 2012 2012 R2, one needs to activate the Administrator account first and then start the installation process. Please consult with your IT department regarding the permission and OS-specific steps to enable/activate the local Administrator account.
Released for:Schneider Electric Canada
