Unable to ping an ION8650 over a cellular modem
Issue
The ION8650 has a valid Cellular IP address, but ping, tracert and telnet commands are unsuccessful.
Product line
ION8650 with cellular modem
Cause
The ION8650 cellular modem doesn’t allow pings or any other commands/protocol excepts for the ones defined under Cellular Protocol Options within the meter’s communication setup. These protocols can be either ION, Modbus TCP and/or DNP 3.0.
Resolution
To test the Cellular modem’s connectivity, Use the appropriate software platform that will allow you to communicate over the defined protocol. Refer to FA277446 for further information.
The ION8650 has a valid Cellular IP address, but ping, tracert and telnet commands are unsuccessful.
Product line
ION8650 with cellular modem
Cause
The ION8650 cellular modem doesn’t allow pings or any other commands/protocol excepts for the ones defined under Cellular Protocol Options within the meter’s communication setup. These protocols can be either ION, Modbus TCP and/or DNP 3.0.
Resolution
To test the Cellular modem’s connectivity, Use the appropriate software platform that will allow you to communicate over the defined protocol. Refer to FA277446 for further information.
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.