Issue
When attempting to configure Disturbance Alarms for CM4000, CM3000 or PM800 series meters via ION Setup software, the scale factors for Setpoint Pickup and Dropout will always show x 1.0, however the voltage scale is set to a different value such as x 10.
View picture below which is the Voltage Scale value on a CM4000 meter being set to x 10:
Picture below shows the Setpoint scale as x 1.0:
Product Line
ION Setup any version prior to v3.0.17033.01
CM4000
CM3000
PM800
Environment
Onboard Alarms / Events configuration (Disturbance Alarm Setup only)
Sag or Swell Setpoint Scale
Cause
The scale factor is being applied correctly in ION Setup, it is only displaying it at a constant value of x 1.0 for all the Disturbance Alarms
Resolution
Download the latest version of ION setup software by clicking on the following article: FA212816
ION Setup version v3.0.17033.01 and higher will have this fix applied.
View picture below which shows the corrected scale value for Setpoint Pickup and Dropout:
When attempting to configure Disturbance Alarms for CM4000, CM3000 or PM800 series meters via ION Setup software, the scale factors for Setpoint Pickup and Dropout will always show x 1.0, however the voltage scale is set to a different value such as x 10.
View picture below which is the Voltage Scale value on a CM4000 meter being set to x 10:
Picture below shows the Setpoint scale as x 1.0:
Product Line
ION Setup any version prior to v3.0.17033.01
CM4000
CM3000
PM800
Environment
Onboard Alarms / Events configuration (Disturbance Alarm Setup only)
Sag or Swell Setpoint Scale
Cause
The scale factor is being applied correctly in ION Setup, it is only displaying it at a constant value of x 1.0 for all the Disturbance Alarms
Resolution
Download the latest version of ION setup software by clicking on the following article: FA212816
ION Setup version v3.0.17033.01 and higher will have this fix applied.
View picture below which shows the corrected scale value for Setpoint Pickup and Dropout:
Released for:Schneider Electric Canada
