ION Setup Disturbance Alarm Setpoints show a scale factor of x 1.0 on CM4000, CM3000, and PM800 series meters
Issue
When attempting to configure Disturbance Alarms for CM4000, CM3000 or PM800 series meters via ION Setup software, the scale factors for Setpoint Pickup and Dropout will always show x 1.0, however the voltage scale is set to a different value such as x 10.
View picture below which is the Voltage Scale value on a CM4000 meter being set to x 10:
Picture below shows the Setpoint scale as x 1.0:
Product Line
ION Setup any version prior to v3.0.17033.01
CM4000
CM3000
PM800
Environment
Onboard Alarms / Events configuration (Disturbance Alarm Setup only)
Sag or Swell Setpoint Scale
Cause
The scale factor is being applied correctly in ION Setup, it is only displaying it at a constant value of x 1.0 for all the Disturbance Alarms
Resolution
Download the latest version of ION setup software by clicking on the following article: FA212816
ION Setup version v3.0.17033.01 and higher will have this fix applied.
View picture below which shows the corrected scale value for Setpoint Pickup and Dropout:
When attempting to configure Disturbance Alarms for CM4000, CM3000 or PM800 series meters via ION Setup software, the scale factors for Setpoint Pickup and Dropout will always show x 1.0, however the voltage scale is set to a different value such as x 10.
View picture below which is the Voltage Scale value on a CM4000 meter being set to x 10:
Picture below shows the Setpoint scale as x 1.0:
Product Line
ION Setup any version prior to v3.0.17033.01
CM4000
CM3000
PM800
Environment
Onboard Alarms / Events configuration (Disturbance Alarm Setup only)
Sag or Swell Setpoint Scale
Cause
The scale factor is being applied correctly in ION Setup, it is only displaying it at a constant value of x 1.0 for all the Disturbance Alarms
Resolution
Download the latest version of ION setup software by clicking on the following article: FA212816
ION Setup version v3.0.17033.01 and higher will have this fix applied.
View picture below which shows the corrected scale value for Setpoint Pickup and Dropout:
Released for: Schneider Electric Canada
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