Is it possible to recover the runtime on the Magelis HMIGTO and HMISTU just like the XBTGT targets?
Issue
Is it possible to recover the runtime on the Magelis HMIGTO and HMISTU just like the XBTGT targets?
Product Line
Magelis HMIGTO, Magelis HMISTU
Resolution
The Magelis HMIGTO and STU HMI devices do not have the runtime recovery option like the Magelis XBTGT series using a serial recovery cable.
The unit will need to be sent back as a warranty replacement if still under warranty or repair if out of warranty. Please contact your local Distributor to set this up.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.