Event Notification Module (ENM) 8.2 not sending alarms : Event Gathering Service was unable to find either PSE or PME on target host.

Issue
Event Notification Module (ENM) does not process alarms or emails

Product Line:
Power Monitoring Expert 8.2
ENM 8.3

Environment
Energy Monitoring

Cause

NOTE: Please review these steps to make sure the ENM is configured correctly first: Video: How to configure Event Notification Module | Schneider Electric USA

Upon opening the diagnostic screen for ENM an error appears in the log

Event Gathering Service was unable to find either PSE or PME on target host.

HandlingInstanceID: 1b319608-2529-4843-8107-97dcc899e01e An exception of type 'Utility.UpdateEfSourcesException' occurred and was caught. -------------------------------------------------------------------------------- 03/15/2018 08:52:30 Type : Utility.UpdateEfSourcesException, Utility, Version=1.0.14188.0, Culture=neutral, PublicKeyToken=null Message : Unable to Update EF Sources Source : Module.EFSourceSave Help link : Data : System.Collections.ListDictionaryInternal TargetSite : Boolean Update() HResult : -2146233088 Stack Trace : at Module.UpdateEFSources.Update() at Components.UIEndpointHost.<.ctor>b__5(Object u) Additional Info: MachineName : FPM12 TimeStamp : 3/15/2018 1:52:30 PM FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null AppDomainName : SEEGS.exe ThreadIdentity : WindowsIdentity : NT AUTHORITY\SYSTEM Inner Exception --------------- Type : System.ArgumentNullException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : Value cannot be null. Parameter name: source Source : System.Core Help link : ParamName : source Data : System.Collections.ListDictionaryInternal TargetSite : System.Collections.Generic.IEnumerable`1[TResult] Select[TSource,TResult](System.Collections.Generic.IEnumerable`1[TSource], System.Func`2[TSource,TResult]) HResult : -2147467261 Stack Trace : at System.Linq.Enumerable.Select[TSource,

Resolution
If PME is upgraded to 8.2 then ENM would need to be upgraded to function properly.
PME 8.2 requires ENM 8.3.3 to be installed.

Run the ENM installer located on the PME 8.2 disk to install ENM 8.3.3 to restore alarms and email processing.

NOTE: PME 8.2 is no longer fully supported and an upgrade to the latest version is recommended.
NOTE: The Event Notification Module is integrated natively in PME post PME 2020. It can be found within the Web Applications > SETTINGS > Alarms > Notifications

Released for: Schneider Electric Canada