How can we help you today?

Updating the version of OFS installed by Vijeo Citect requests a part number and serial number.

Issue
Updating the version of OFS installed by Vijeo Citect requests a part number and serial number.

Product Line
OFS

Environment

Vijeo Ciitect

Resolution
If you try to update the OFS software that is installed as part of the Vijeo Citect installation, the update software will
return a pop-up window requesting a part number and serial number.

The reason this occurs is because the update for OFS is a separate stand alone installation which requires a part number and
serial number to install.  The only method available for updating the OFS software installed by Vijeo Citect is to update the
Vijeo Citect software.

Schneider Electric Canada

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:

Need help?

Need help?

Product Selector

Product Selector

Quickly and easily find the right products and accessories for your applications.

Get a Quote

Get a Quote

Start your sales inquiry online and en expert will connect with you.

Where to buy?

Where to buy?

Easily find the nearest Schneider Electric distributor in your location.

Help Center

Help Center

Find support resources for all your needs, in one place.

  • Help and Contact Center
  • Contact Sales
  • Find our Offices
  • Where to Buy
  • Careers
  • Company Profile
  • Investors
  • Newsroom
  • Report a Misconduct
  • Product Documentation
  • Product Selectors
  • Software and Firmware
  • Product Substitution and Replacement
  • Blog
  • Events
  • Schneider Electric Community
  • Sustainability
  • Legal Information
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings