How can we help you today?

The command prompt window that appears during the installation of Control Expert 14 is locked up.

Issue
If you move the mouse pointer away from the DOS command prompt window that appears during the installation of Control Expert,
the install could appear to be locked up.

Product line
Control Expert 14

Environment
Windows 7, Windows 8, Windows 10

Resolution
The DOS command prompt window that appears during the installation of 'Control Expert' is the result of an installation script that
is used to install the Unity components.   It shows the installation activity of the Unity components.  The displayed activity will stop
if you move the mouse pointer away from the command prompt window and the install will stop.  When this happens, the Unity
installation may appear as hung up.

The reason this occurs is due to the command prompt window losing focus with the mouse pointer.  This is a normal behavior for the
the command prompt window.

To resolve the issue and continue with the installation, click on the command prompt window and hit the Enter key to regain focus in the window.

Schneider Electric Canada

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:
  • Help and Contact Center
  • Contact Sales
  • Find our Offices
  • Where to Buy
  • Careers
  • Company Profile
  • Investors
  • Newsroom
  • Report a Misconduct
  • Product Documentation
  • Product Selectors
  • Software and Firmware
  • Product Substitution and Replacement
  • Blog
  • Events
  • Schneider Electric Community
  • Sustainability
  • Legal Information
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings