Recommended screen resolution for SoMove
Issue:
What is the recommended screen resolution for SoMove?
Product Line:
SoMove
Resolution:
The recommended screen resolution for SoMove is 1024 x 768, with 96 DPI.
The latest version of SoMove, version 2.9.2, also support changes to the DPI settings within Windows. Supported DPI are 96 (100%) and 120 DPI (125%).
SoMove “remembers” the display settings from the previous time the software had been used.
It sometimes can occur that someone changes their screen resolution since the last time they launched SoMove and when they launch SoMove again with a different screen resolution a popup message will be seen in SoMove with regards to resolution settings.
Typically this error / message can be resolved by closing SoMove and deleting the file that “remembers” previous settings.
The file that “remembers” settings is located at C:\ProgramData\Schneider Electric\SoMove\2xx\ShellWorkItem.state ( note that the folder 2xx is based on the latest version of SoMove that is installed on the PC )
Locate the file ShellWorkItem.state and delete it.
The next time SoMove is launched a new file of the same name will be generated based on the current screen resolution settings.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.