PME 9.0 - Dashboards and SlideShow won't work after upgrade from 8.1/8.2 if Azzo Gadgets Pack is installed
Issue
PME in-place upgrade from PME 8.1/8.2 to PME 9.0, if the Azzo Gadgets Pack is installed, the Web Application - Dashboards will fail to load:
"Unable to load framework - There was a problem initializing one or more framework items. If this problem persists contact the system administrator. Issue: The framework timed out during load."
Note that attempting to Uninstall the Azzo Gadgets - will NOT work. The Dashboard page will load and the library will appear, however, all the dashboards will be blank and when attempting to create a new gadget will display the following message - "Gadget Setup - never shown":
Product Line
Power Monitoring Expert 9.0, Power Monitoring Expert 9.0 CU1
Environment
Upgrade - Migration - PME 8.1/8.2 to PME 9.0 with Azzo Gadgets Pack is installed
Cause
1) When upgrading to PME 9.0, additional steps are required post-upgrade if certain AZZO extensions are present. This is primarily to ensure all components are updated and any saved definitions are mapped appropriately to the updated versions - The files from the previous version need to be updated to be compatible with 9.0.
2) If the Azzo Gadgets were uninstalled, some of the files get removed - this won't allow the dashboards and the slideshow to load properly.
Resolution
Resolution 1 - Azzo has released an Upgrade Note - attached to this article. Right after upgrading the system, run the Upgrade Pack provided by Azzo - It can be found:
Exchange community:
https://community.exchange.se.com/t5/EcoStruxure-Power-Monitoring/PME-9-0-Upgrade-Application-Note-for-AZZO-Extensions/m-p/120641
AZZO Yammer Product Update Channel:
https://www.yammer.com/azzoexternal/threads/1136058189
Resolution 2 - If the Azzo Gadget has been uninstalled:
1) Stop all three ION Application Modules Windows services
2) Replace the whole existing folder "Content" with the one attached into - or from a healthy system (same version and CU if applicable).
Note that the Azzo gadgets will not be available - they were uninstalled!
PME in-place upgrade from PME 8.1/8.2 to PME 9.0, if the Azzo Gadgets Pack is installed, the Web Application - Dashboards will fail to load:
"Unable to load framework - There was a problem initializing one or more framework items. If this problem persists contact the system administrator. Issue: The framework timed out during load."
Note that attempting to Uninstall the Azzo Gadgets - will NOT work. The Dashboard page will load and the library will appear, however, all the dashboards will be blank and when attempting to create a new gadget will display the following message - "Gadget Setup - never shown":
Product Line
Power Monitoring Expert 9.0, Power Monitoring Expert 9.0 CU1
Environment
Upgrade - Migration - PME 8.1/8.2 to PME 9.0 with Azzo Gadgets Pack is installed
Cause
1) When upgrading to PME 9.0, additional steps are required post-upgrade if certain AZZO extensions are present. This is primarily to ensure all components are updated and any saved definitions are mapped appropriately to the updated versions - The files from the previous version need to be updated to be compatible with 9.0.
2) If the Azzo Gadgets were uninstalled, some of the files get removed - this won't allow the dashboards and the slideshow to load properly.
Resolution
Resolution 1 - Azzo has released an Upgrade Note - attached to this article. Right after upgrading the system, run the Upgrade Pack provided by Azzo - It can be found:
Exchange community:
https://community.exchange.se.com/t5/EcoStruxure-Power-Monitoring/PME-9-0-Upgrade-Application-Note-for-AZZO-Extensions/m-p/120641
AZZO Yammer Product Update Channel:
https://www.yammer.com/azzoexternal/threads/1136058189
Resolution 2 - If the Azzo Gadget has been uninstalled:
1) Stop all three ION Application Modules Windows services
2) Replace the whole existing folder "Content" with the one attached into - or from a healthy system (same version and CU if applicable).
- %\Power Monitoring Expert\applications\Dashboards
- %Power Monitoring Expert\applications\Slideshow
Note that the Azzo gadgets will not be available - they were uninstalled!
Released for: Schneider Electric Canada
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