{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.

Search FAQs

After entering my username & password in the authentication window for Ecostruxure Power Build Rapsody , I get an error message/software crashes/software does not open. What should I do?

Article available in these languages: Russian

After entering my username & password in the authentication window for Ecostruxure Power Build Rapsody , I get the following error message & I cannot use the software



1) Ecostruxure Power Build - Rapsody has undergone some improvements. One of the improvements is to Authenticate users using a new registration & authentication mechanism.
To learn more about the new registration & authentication mechanism you can refer to this FAQ - https://www.se.com/ww/en/faqs/index?page=content&id=FA378867
2) If you get the above error message there could be 2 reasons:
a) Your internet connection is not stable or slow.
b) You are using your laptop/desktop in an IT environment which has a Proxy Script Configured/Proxy configured.

Please check the attached Microsoft powerpoint which will help you to overcome this issue.

Schneider Electric Canada

Attachment(s)

EcoStruxure Power Build Rapsody - Resolution for authentication issue .pptxEcoStruxure Power Build Rapsody - Resolution for authentication issue .pptx [449.48 KB]
Explore more
Range:
Explore more
Range:
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.