What information do I need to provide when I contact Schneider Electric support for EcoStruxure Power Build Rapsody ?
Please provide the following when you contact Schneider Electric support for EcoStruxure Power Build Rapsody:
1) Detailed explanation of the issue - Please explain in detail the steps which were performed that led to the issue
2) Rapsody project file - This is the file with extension .ssd for the issue being reported
3) Screenshot - Use Snipping tool or similar software to take screenshots to explain the issue better
4) Log file if it is an authentication/Connection issue - The name of the log file is "EcoStruxure Power Build - Rapsody.log"
Location -> C:\Users\XXXX\Documents\EcoStruxure Power Build - Rapsody INT\user\project\Log
5) System Information file - The name of the file is "SystemInformation.txt "
Location -> C:\Users\XXXX\Documents\EcoStruxure Power Build - Rapsody INT\user\UserConfig
6) If possible zip this complete folder & attach to the case - "EcoStruxure Power Build - Rapsody INT"
Location -> C:\Users\XXXX\Documents\EcoStruxure Power Build - Rapsody INT
1) Detailed explanation of the issue - Please explain in detail the steps which were performed that led to the issue
2) Rapsody project file - This is the file with extension .ssd for the issue being reported
3) Screenshot - Use Snipping tool or similar software to take screenshots to explain the issue better
4) Log file if it is an authentication/Connection issue - The name of the log file is "EcoStruxure Power Build - Rapsody.log"
Location -> C:\Users\XXXX\Documents\EcoStruxure Power Build - Rapsody INT\user\project\Log
5) System Information file - The name of the file is "SystemInformation.txt "
Location -> C:\Users\XXXX\Documents\EcoStruxure Power Build - Rapsody INT\user\UserConfig
6) If possible zip this complete folder & attach to the case - "EcoStruxure Power Build - Rapsody INT"
Location -> C:\Users\XXXX\Documents\EcoStruxure Power Build - Rapsody INT
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.