PME maintenance tasks fail with error 0x1F4 if IONMaintenance user is not added to the Administrators group
Issue
PME maintenance tasks fail with error 0x1F4 if IONMaintenance user is not added to the Administrators group
In the SQL Error logs, you may see the following error
"Login failed for user 'ServerName\IONMaintenance'. Reason: Failed to open the explicitly specified database 'ION_Network'. [CLIENT: <local machine>]"
Facts
Product Line
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Environment
PME Standalone systems
Cause
The privileges granted to the group BUILTIN\Users has higher priority over User privileges.
Resolution
In SQL, grant "db_backupoperator", "db_ddladmin" and "Maintenance" Membership for "BUILTIN\Users" for all PME databases
PME maintenance tasks fail with error 0x1F4 if IONMaintenance user is not added to the Administrators group
In the SQL Error logs, you may see the following error
"Login failed for user 'ServerName\IONMaintenance'. Reason: Failed to open the explicitly specified database 'ION_Network'. [CLIENT: <local machine>]"
Facts
- If IONMaintenance user is added to windows administrator group, the tasks run successfully
- IONMaintenance user roles are correctly set up in SQL for the 4 PME databases
- IONMaintenance user has full write access to the Backup destination folder
- IONMaintenance is a member of "Users" group
Product Line
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Environment
PME Standalone systems
Cause
The privileges granted to the group BUILTIN\Users has higher priority over User privileges.
Resolution
In SQL, grant "db_backupoperator", "db_ddladmin" and "Maintenance" Membership for "BUILTIN\Users" for all PME databases
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.