Why am I not able to install a specific HF to Control Expert?
Issue
When trying to install a Hot Fix to Control Expert it returns a message saying that is it already installed.
Product line
Control Expert
Resolution
If working with Control Expert v 14.1, for example, edit the Registry and delete the following entries if they are present:
HKEY_Local_Machine\Software\Wow6432node\Schneider Electric\Control Expert\v 14.1
ControlExpert_v141_hf*.exe (delete any relative entries)
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
When trying to install a Hot Fix to Control Expert it returns a message saying that is it already installed.
Product line
Control Expert
Resolution
If working with Control Expert v 14.1, for example, edit the Registry and delete the following entries if they are present:
HKEY_Local_Machine\Software\Wow6432node\Schneider Electric\Control Expert\v 14.1
ControlExpert_v141_hf*.exe (delete any relative entries)
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for: Schneider Electric Canada
