How to resolve SoMove/EcoStruxure Machine Expert/EcoStruxure Control Expert crash issue after TeSys island DTM Library is installed
Description of the Problem:
Customers using V2.2.2 of TeSys island DTM Library might experience SoMove/ESME/ESCE* crash when they install any other version of TeSys island DTM library and open SoMove/ESME/ESCE.DTMs impacted:
TeSys island DTM library V2.2.2Root Cause:
There is a bug in the TeSys island DTM library V2.2.2 installer which deregisters FDT DLL during uninstallation.This causes SoMove/ESME/ESCE to crash.
Solution:
Note: Perform the following steps strictly in the order mentioned.- Uninstall TeSys island DTM Library V2.2.2
- Install/Re-install the existing/new version of SoMove.
- If ESME/ESCE is installed on the machine and not SoMove, Install/Re-install ESME/ESCE. Alternatively, Install latest version of SoMove.
- Install latest TeSys island DTM Library.
*ESCE - EcoStruxure Control Expert
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.