NetBotz camera motion detection stops working after firmware upgrade.
Issue:
NetBotz camera motion detection stops working after upgrade.
Product Line:
NetBotz
Environment:
NBRK0750, NBWL0755, NBPD0165
Cause:
Some instances have been seen where after an upgrade to the NetBotz appliance, a motion mask is applied to the entire camera image which causes motion detection events / clips to stop.
Resolution:
Within the NetBotz appliance user interface, set a small section of motion mask and save it. Then go back and clear the motion mask for that camera, this should reset the cameras motion mask to a default state. You will need to do this for each camera which is not reporting motion events / clips.
*If you require to have a section of the camera with a motion mask, you will need to set that up after this reset motion mask procedure is complete.
NetBotz camera motion detection stops working after upgrade.
Product Line:
NetBotz
Environment:
NBRK0750, NBWL0755, NBPD0165
Cause:
Some instances have been seen where after an upgrade to the NetBotz appliance, a motion mask is applied to the entire camera image which causes motion detection events / clips to stop.
Resolution:
Within the NetBotz appliance user interface, set a small section of motion mask and save it. Then go back and clear the motion mask for that camera, this should reset the cameras motion mask to a default state. You will need to do this for each camera which is not reporting motion events / clips.
*If you require to have a section of the camera with a motion mask, you will need to set that up after this reset motion mask procedure is complete.
Released for: Schneider Electric Canada
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and en expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.