Support
Search FAQs
FAQ000247448
How can we help you today?

How to solve the error message 'No installed products were found' appears after clicking on 'Modify installed Software'?

If EcoStruxure Machine Expert is already installed on the PC and this error message appears, the internal database of the installer has probably been corrupted.

To solve this issue, delete the existing database file: C:\ProgramData\Schneider Electric\WebInstaller\Configuration.db

Afterwards you need to reinstall all SE software products. The installer will recreate the database and will simply overwrite the existing installations.

Released for: Schneider Electric Canada
Explore more
Range:
EcoStruxure Machine Expert
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:
EcoStruxure Machine Expert
  • Help and Contact Center
  • Contact Sales
  • Find our Offices
  • Where to Buy
  • Careers
  • Company Profile
  • Investors
  • Newsroom
  • Report a Misconduct
  • Product Documentation
  • Product Selectors
  • Software and Firmware
  • Product Substitution and Replacement
  • Blog
  • Events
  • Schneider Electric Community
  • Sustainability
  • Legal Information
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings