Why does the connection status LED stay gray during firmware updates on ATV930 or ATV630 drives using EADM?
Resolution:
A gray status LED in the EADM software indicates that the drive is not reachable. This usually means the drive is powered off or not properly connected during the firmware update process.
The connection status colors are defined as follows:
- Green – Drive is reachable and you are logged in
- Yellow – Drive is reachable but not logged in
- Gray – Drive is not reachable (powered off or disconnected)
What to check:
- Ensure the drive is powered on
- Verify all communication cables are securely connected
- Confirm network or communication settings are correct
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for: Schneider Electric Canada
